Assistant Manager Insurance Collections

Company Name:
Tia Hinton - The Agency LLC
Seeking an Assistant Manager Insurance Collections to work with Operations manager to oversee the daily operations and training of the Insurance Collection department, maintaining quality assurance, ensuring all clients' goal return percentages are met. Manages a staff of medical collectors & team leads.
Ideal candidate will have come up through the collection agency ranks, knows how to collect & how to close. 10 plus year's collections experience required. Medical Insurance Collections experience is needed.
Self-motivated with strong communication skills.
Candidate must have a strong work ethic and a strong desire to achieve individual and team goals.
Essential Duties and Responsibilities:
Ensure all applicable federal and state laws are followed at all times
Provides the manager with daily feedback as to floor activities and accounts presented on dialer campaigns.
Recommend measures to enhance performance and increase monthly collections from current levels.
Utilize available reports to summarize information and identify trends.
Works with operations manager to ensure good client relationships
Participate in the interview and hiring process
Works with operations manager to direct training, development and ongoing evaluation process of collection staff
Works with operations manager to ensure account quality control, productivity and goal maintenance for all clients
Participates in disciplinary issues up to and including termination of staff when necessary
Works with operations manager to perform client analysis process bi-monthly and plan strategy to increase revenue
Works with operations manager to plan and conduct departmental meetings
Creates and executes contests to motivate the collections floor on a daily basis
Monitor the key performance drivers of your collections performance business and take corrective action when required.
Ensure that the Collections Floor performance up to acceptable standards which includes but is not limited to, calls per hour (too high or too low), money taken, calls per transaction & calls taken. This should be based off the criteria in the reports that are pulled from the collections system.
Responsible for monitoring schedule, attendance & productivity of collectors
Follow all office procedures to maintain integrity of company
Open/close office ensuring safety of all associates on company property
Other duties as assigned
Supervisory Responsibilities:
This position has supervisory responsibilities of Medical Insurance collection.
Certificates / Registrations & Education:
Completion of the FDCPA and HIPAA Standards exams
High school diploma or general education degree required
Associates or Bachelors degree preferred
Must demonstrate proficiency in personal computers, MS Office Word & Excel.
10 years of past experience managerial experience required and knowledge of the collection industry required, hospital insurance collections is needed.
Knowledge of HIPAA laws and guidelines preferred; Knowledge o FDCPA & FCRA laws required.
Must Have Requirements:
1. 5+ years of Collections Industry experience including Medical Insurance Collections.
2. Knowledge of HIPAA laws and guidelines, Knowledge of FDCPA & FCRA laws.
3. Completion of the FDCPA and HIPAA Standards exams.
4. Managerial experience in Collections.

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